Terms and Conditions

Booking Conditions
PLEASE NOTE WE DO NOT ACCEPT STAG/HEN GROUPS OR SINGLE SEX BOOKINGS, WE WILL ONLY ACCEPT FAMILIES AND COUPLES (OVER 21 YEARS OF AGE). ANY BOOKING MADE WITH US WHERE FALSE INFORMATION HAS BEEN GIVEN WILL RESULT IN US HAVING TO DECLINE YOUR BOOKING ON ARRIVAL, AND NO DEPOSIT REFUND WILL BE MADE.

Payment
We ask for £25 deposit in advance to make a reservation - or many of our guests simply pay the full price in advance - the choice is yours. We require deposit payments by credit/debit cards.

Cancellation charges
It is your right to cancel your booking with us at any time.
However if we have reserved a room for you and declined other potential bookings because of your reservation it is fair that we charge a cancellation fee.
Should you need to cancel we will make a complete refund (less £15 administration charge) of any deposit paid if we are notified within 14 full days before the arrival date....we can easily sell the room in that time.
Cancellations within 14 days of arrival will incur the first night accommodation tarrif (in total) UNLESS we actually sell the room for at least one night. A £15 admin charge applies.
Cancellations within 48 hours of arrival date or or "no shows" on date of arrival will incur the full tariff as quoted at time of booking for the whole of the intended stay to a maximum of two nights.

If you cancel and a refund is payable we will refund the applicable amount in the same method you paid it. That is if you paid by credit card we'll refund the card - if you paid by cheque, we'll send you a cheque.

You can cancel your booking with us via email (cancellations@lornickhotel.com) or telephone (01253 346430)

Check In - Check Out
Check in is after 2.00pm. If you arrive earlier than 2.00pm you are welcome to leave your luggage. On check in we prefer that you settle any outstanding account for your full stay.
On day of departure please vacate your room by 10:30am - this gives us time to prepare it for any new guests arriving on the same day. We can store your luggage for you to collect at any later time that same day.

Customer Service
We appreciate your business and are keen to learn ways we can improve things. If you are not delighted about any aspect of our service we would like to know. You are encouraged to speak to us directly so we can put this right immediately but you'll also be given the opportunity to make a comment anonymously.